At Leatherise, we want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, our Returns & Refunds Policy provides detailed information on how to return or exchange products.

1. Return and Refund Eligibility

You may return products for a refund or exchange under the following conditions:

• The item was received defective or damaged.

• The wrong item was shipped.

• The item has not arrived within the estimated delivery time.

• You decide to cancel your order after it has been placed but before it has been shipped.

2. Return and Refund Process

2.1 Defective or Damaged Items If you receive a defective or damaged item, please follow these steps:

1. Contact Us: Email us at support@leatherise.store within 7 days of receiving the item, including your order number, photos of the defect or damage, and a description of the issue.

2. Return Authorization: Our customer service team will review your request and provide you with a return authorization number and instructions for returning the item.

3. Return the Item: Ship the item back to us using the provided instructions. We recommend using a trackable shipping method.

4. Inspection and Refund: Once we receive the item, we will inspect it. If the item is confirmed to be defective or damaged, we will issue a full refund to your original payment method within 7-10 business days.

2.2 Wrong Item Shipped If you receive the wrong item, please follow these steps:

1. Contact Us: Email us at support@leatherise.store within 7 days of receiving the item, including your order number and a description of the issue.

2. Return Authorization: Our customer service team will review your request and provide you with a return authorization number and instructions for returning the item.

3. Return the Item: Ship the item back to us using the provided instructions. We recommend using a trackable shipping method.

4. Inspection and Exchange: Once we receive the item, we will inspect it. If the item is confirmed to be incorrect, we will send you the correct item. If the correct item is not available, we will issue a full refund to your original payment method within 7-10 business days.

2.3 Item Not Arrived If your item has not arrived within the estimated delivery time, please follow these steps:

1. Contact Us: Email us at support@leatherise.com, including your order number and a description of the issue.

2. Investigation: Our customer service team will investigate the shipping status and provide an update.

3. Refund or Replacement: If the item is confirmed lost in transit, we will offer you a replacement or issue a full refund to your original payment method within 7-10 business days.

2.4 Order Cancellation If you wish to cancel your order, please follow these steps:

1. Contact Us: Email us at support@leatherise.store as soon as possible with your order number and a request to cancel.

2. Cancellation Confirmation: If the order has not yet been processed and shipped, we will cancel the order and issue a full refund to your original payment method within 3-5 business days.

3. Shipped Orders: If the order has already been shipped, you will need to follow the return process outlined above once you receive the item.

3. General Return Guidelines

• Return Window: All returns must be initiated within 30 days of the purchase date.

• Condition of Items: Returned items must be in their original condition, unused, and with all tags and packaging intact.

• Shipping Costs: We will cover return shipping costs for defective, damaged, or incorrect items. For other returns, customers are responsible for return shipping costs.

4. Refund Processing Time

Refunds will be processed to your original payment method within 7-10 business days after we receive and inspect the returned item.

5. Contact Us

If you have any questions or need assistance with your return or refund, please contact our customer service team:

• Email: support@leatherise.store

Thank you for shopping with Leatherise. We are committed to providing you with the best products and service, and we appreciate your understanding and cooperation with our returns and refunds process.